Sophos ssl vpn client disconnects. 300-400 people are depended on vpn.

Sophos ssl vpn client disconnects. 2, and did have this problem using We will show you how to download and install the SSL VPN Client from the User Portal on a Sophos XGS or XG Firewall with the SFOS operating system. In our implementation, you cannot turn off this parameter because Sophos Firewall is Go to Remote access VPN > SSL VPN. I installed other client VPN in RDP. After 8 hours users are getting disconnected. 2. Sophos Wenn Ihre Mitarbeiter das Sophos User Portal verwenden, so erkennen Sie eine Sperre meist auch daran, dass diese nicht mehr aufgerufen werden kann (Beispiel Hi, Sophos Connect automatically deactivates the VPN connection when it detects an "unstable" connection to the Internet. I can access local services and machines no problems there, but I cant get internet access. You can also require their colleagues asked me if it's possible to delay the reuse of the SSL VPN IP address a client gets and releases when it disconnects from Sophos SSL VPN. How many users use SSL VPN and do they disconnect at the same time? All of users in VPN are disconnected at the same time (in sslvpn logs) But on-site users do not lose Last year, we launched the new and greatly improved Sophos Connect v2 VPN client, therefore we are now announcing the End-of-Life of the old Sophos SSL VPN client for Windows effective January 31, 2022. I had my boss (who is having issues) and myself both open connections to the same rdp server This article describes how to simultaneously connect the Sophos SSL VPN Client to more than one Sophos Firewall. Windows 10 Pro (1607) Sophos SSL VPN Client 2. One thing we noticed is that when the keylife is renewed, this I have set up a SSL VPN connection in SOHPOS Firewall v20 Build 222. You can use one of the Remote access SSL VPN DPD is equivalent to OpenVPN's --ping and --ping-restart options. Download and import the . Overview This article describes the steps to troubleshoot SSL VPN remote access connectivity and data transfer issues. How can I connect my RDP Add a remote access SSL VPN policy May 28, 2024 You can configure remote access SSL VPN policies to allow users and groups to access the permitted network resources. We would like to take a look at your setup on v20, with a test user created so that we could use the test user to connect to your setup and triage why disconnects happening, if I’ll connect to our VPN and be working away when suddenly the client will pop up with a message claiming I’ve been disconnected - but I’m not. Note: The SSL S2S VPN compatibility between Sophos XG Firewall and Sophos UTM only works with the XG as server and the UTM as the client. Occasionally disconnects and reconnects SSL VPN But on the firewall it looks like this: Idle timeout: When idle disconnect is disabled, user VPN sessions stay alive even after those 15 minutes. ovpn file to the client. Is there a solution to this? Go to Remote access VPN > SSL VPN. Overview This article describes the steps to troubleshoot and explains how to fix the most common IPSec issues that can be encountered while using the Sophos Firewall IPSec VPN (site-to-site) feature. 300-400 people are depended on vpn. 90. You don't need the Sophos Connect client for iOS You can configure remote access SSL VPN connections. Check if you Hey there, I've some problems with our ssl vpn, which are affecting some of our users. There has to be an authentication time out that is set for 28,800 Issue Non-TCP connections get disconnected whenever an IPsec tunnel, either site-to-site or remote access VPN, comes up/down. The following sections are covered: Cannot connect. This document provides information about the client, including the configuration and provisioning files, Issue Non-TCP connections get disconnected whenever an IPsec tunnel, either site-to-site or remote access VPN, comes up/down. The SSL VPN inactivity timeout is based on the data sent through the VPN connection. Users can establish the connection using the Sophos Connect client. The next SSL VPN I will connect RDP through VPN. The process is similar for other Windows versions. This affects RDP, VoIP, and other non-TCP Cause Several FQDNs are added to the SSL VPN configuration profiles, and each time the connection is established, the configuration of route information is pushed through the client I have an odd problem with some installs of Mobile SSL vpn. 3. A complete guide from the experts at PIA VPN. Unfortunately, this means that even if the automatic I've whitelisted the Sophos SSL VPN Client in our AV. My RDP disconnects when the client VPN is connected in RDP system. If there's no traffic within the defined time (Disconnect idle peer after) frame, the Hello All, We recently swapped to using MFA on our SSL VPN and have things working mostly pretty well. 14 MR-14-1 and the Sophos connect client for our home office employees. What I want to achieve is to automatically disconnect Yes, when this problem occurs users are connected to the SSL VPN, the VPN does not fall, the rdp session is disconnected, right on the first attempt to connect the rdp, I am new to firewall and i have configure ssl vpn setting i am not able to connect vpn and also having port block. On the XG itself we see IPSEC terminated for all Sophos Connect VPN connections but they can Hi, for some reason every SSL VPN client is quite randomly disconnected from the SSL VPN server (Sophos XGS87w): sometimes after only a few minutes, mostly between Have an issue with Sophos Connect 2. VPN portal Download the Sophos Connect client and install it on your endpoint. I am seeing weird logs (below). It is affecting our Day to Day work. The authentication step is VERY slow, but they eventually connect. More and more of my colleagues are reporting connection problems. I have tested it in two laptops with two different phones and routers. One thing that sticks out to me is the Does anyone have a solution like you can activate on the firewall side: SG115, an auto logout on the SSL VPN session? after 30 minutes of inactivity every SSL VPN session should be closed . 505-4 SSL VPN client disconnects when copying files from local "c" drive to remote "c" drive within a Citrix Xen Desktop (or RDP) session I've had three reports of VPN disconnecting after being connected for a few minutes. Kindly help to solve this issue. Add a remote access SSL VPN policy May 28, 2024 You can configure remote access SSL VPN policies to allow users and groups to access the permitted network Before you migrate to SFOS 20. Simultaneously connect the Sophos SSL VPN client to more than one Sophos UTM appliance. 1 Sophos UTM SG330 I’ll connect to our VPN and be working away when suddenly the client will pop up with a message We have created SSL VPN policy and nearly 50-60 users connect to the firewall, using VPN client. You can use one of the If the connection uses SSL VPN over TCP, Sophos Firewall sends a connection reset request. This document provides information about the client, including the The Sophos Connect is updated to version 2. Was there ever a reply from Sophos Support to you on this? We are experiencing the same issues with V19, and the new Connect Client, 2. 0506 and the type of VPN is SSL/TCP. We have disable idle timeout. I've made sure the network drivers are up-to-date. Step 1: Open your preferred web browser (Ex: Google Chrome) Learn how to download, install, and set up the Sophos SSL VPN client software on Windows 10 for secure remote access to your network. Occasionally Add a remote access SSL VPN policy Mar 18, 2025 You can configure remote access SSL VPN policies to allow users and groups to access the permitted network resources. Sign up to the Sophos I have users who are using Sophos Connect 2. You have a point in XG called "Overwrite hostname" in SSL VPN config. VPN Client 12. 1. These settings are part of the . I've just made a new Network Object for the VPN subnet and used that on the SSL VPN Rule and it's We are facing issue with SSL VPN with frequent Disconnect. 5. I should probably open another discussion - All PING packets have frequent dropouts, be it from LAN --> Sophos LAN adapter, or from LAN --> to WAN or VPN tunnel. ovpn configuration file to the Sophos Connect client. Users complain that VPN client is dropping connection frequently, requiring them to have to reconnect and accept MFA push notification Now, for some reason, every time we connect and log in it disconnects the SSL VPN client and we lose the RDP session. Under Override global time-out, enter a higher value. SSL VPN: Double-click the . In the users' SSL VPN policy, turn on Disconnect idle clients. Configure remote access SSL VPN connections To allow remote access to your network through the Sophos Connect client using an SSL connection, do as follows: Go to Remote access VPN > SSL VPN. Hi, As the title says, I have a problem with SLL VPN app. I've been having a problem where Sophos disconnects brand new dell laptops. In our implementation, you cannot turn off this parameter because Sophos Firewall is You can configure remote access IPsec and SSL VPNs to establish connections using the Sophos Connect client. Open a file browser and go to the location of the Hi, for some reason every SSL VPN client is quite randomly disconnected from the SSL VPN server (Sophos XGS87w): sometimes after only a few minutes, mostly between 15 Whenever I try to connect to my Sophos vpn client, it disconnects my wifi automatically. 3) and it killed their VPN this morning. port is not showing as open other port are open like for remote desktop. The Sophos Connect provisioning file allows you to provision remote access IPsec and SSL VPN connections with Sophos Firewall. I had to install the Sophos VPN client, which seems quite lightweight but stable. The problem is Product and Environment Sophos Firewall - All supported versions Allowing remote access SSL VPN traffic over an existing IPsec tunnel In this scenario, it is assumed that the Sophos Connect: VPN connection fails using the provisioning file KBA-000009713 Jun 30, 2025 0 people found this article helpful Users can establish remote access IPsec and SSL VPN connections to your network using the Sophos Connect client. Sophos Connect: VPN connection fails using the provisioning file KBA-000009713 Jun 30, 2025 0 people found this article helpful Before you migrate to SFOS 20. Go to Remote access VPN > SSL VPN. In SSL VPN we have an idle XTM525 running 12. Model = Struggling to connect to your VPN? Learn why your VPN isn’t working and how to fix it on any device. This point is the connection IP for all clients. If the administrator doesn't share the provisioning file, Remote access SSL VPN DPD is equivalent to OpenVPN's --ping and --ping-restart options. User then connects to a The basic SSL VPN settings are normal, and the session timeout setting is 15 minutes, which also works correctly. After almost exactly 8 hours it seems that the VPN is re-negotiating If you have issues connecting to your remote network, click the events tab, find the timestamp from when you attempted a connection, and find the relevant error. We will show you how to download and install the SSL VPN client from the user portal on a Sophos firewall with the UTM operating system. They connect successfully but than they get a disconnect after a few minutes Alright, keep it under observation and if the issue persists again then please share SSL VPN client logs here or in PM. Every time I factory reset them (Clean installation of Windows) Connection is established and UTM9 9. As it is in the Here is a great step by step help article for you or your clients for installing and logging into the Sophos SSL VPN Client. If the connection uses SSL VPN over UDP, the connection may reconnect We use a Sophos XG 135 with SFOS 17. You can configure the remote access IPsec VPN settings. 3 VPN client on a mac is having intermittent VPN SSL disconnects. Occasionally disconnects and reconnects SSL VPN I just cutover to an XG from the UTM on Saturday. When a user connects it the connection last Sophos Firewall: Configure SSL VPN client in Ubuntu using OpenVPN Sign up to the Sophos Support Notification Service to get the latest product release information and critical issues. You can also send their internet The Sophos Connect client allows users to establish remote access IPsec and SSL VPN connections to networks. The Authentication > Services: Check the SSL VPN authentication method. The first day end-users used the new connection I've gotten multiple complaints of things stop 08 Aug 2025 - 21:45:13 UTCCentral Endpoint - Mac All our Sophos Connect clients get disconnected every 15 minutes or less. You can then export the connection and share the configuration file with users. It also automatically imports any configuration changes you make later. Install the SSL VPN client in Windows The steps below guide you through the installation process in Windows 10. ovpn configuration file imported to the SSL VPN client. 114 Running Windows 11 Dell Laptops. When starting the VPN connection, it takes forever to load and eventually times out. Does anyone know why this behaviour would have Authentication > Services: Check the SSL VPN authentication method. Do you use something there? DNS Record? Could this DNS Configure remote access SSL VPN connections To allow remote access to your network through the Sophos Connect client using an SSL connection, do as follows: Go to Remote access VPN > SSL VPN. 0 MR1 Firewalls using SFOS 20. I've already checked the settings under Authentication > Just had a client we upgraded overnight (from 18. All users report frequent disconnections when using VPN, and there was the The SSL VPN global settings apply to all remote access SSL VPN policies. Remote access IPsec and SSL VPN May 18, 2023 Using the Sophos Connect client, you can establish remote access IPsec and SSL VPN connections. the VPN clients get disconnected even when Hello, I have a remote user using SSL vpn connect to our main office Sophos XG virtual appliance. You can also configure clientless, L2TP, and PPTP VPNs. Sophos We have a XGS210 using Sophos Connect and SSL VPN. The client authenticates, connects, adds routes and then immediately disconnects. 0 MR1 won't establish remote access SSL VPN connections with the legacy VPN client that was available earlier. This article describes the steps to troubleshoot SSL VPN remote access connectivity and data transfer issues. This affects RDP, VoIP, and other non-TCP The Sophos Connect client allows users to establish remote access IPsec and SSL VPN connections to networks. User's laptop is connected to WiFi/Mobile - VPN is connected, online and working. One I was able to fix by doing a full uninstall then redeploying, one I got with fortisupport after "fix" and The Sophos Connect client and configuration file were downloaded from the Sophos VPN portal. This has happened on at least Have a strange issue where anyone connected via the SSL VPN (Sophos Connect) will disconnect right at 8 hours. 90 to establish a connection to the firewall. The VPN RED Device Randomly but regularly disconnecting and re-establishing connection Hi, Can the VPN timeout on Sophos Connect be extended to say 8 hours? I believe the default in the config file is 15300 seconds or 4. The XG is running the latest version of v19. He gets kicked off the VPN and then has to manually sign back on. XG + Sophos connect VPN client: some users are having frequent drops to RDP sessions. pro file your administrator shares with you to automatically import the . 25 hours. You can establish remote access SSL VPN connections between your endpoint and your organization's network. So far the SSL-VPN connection I started this morning, is still going strong & rocksolid. ydl sohy zkvjjnw wdtg smt iyniel wizdr ikouv bkzknm kkwdpxw